A common misunderstanding is that it is assumed that any problem with your baby item is warrantable. We suggest that you read the instruction book or warranty card that you received with your item. This is important for you to understand what the manufactures warranty covers:
- In Australia the warranty period is 12 months from the date of purchase
- Items bought overseas are not covered by Australian Warranty
- A copy of the stores purchase docket must accompany all warranty claims (credit card slips/statements will not suffice)
The Operator/User Manual should be retained for the life of your baby item, as the information provided is essential for problem free use.
What is a Non Warranty Repair?
The reasons for an item not being covered by warranty are:
- Misuse
- Neglect
- Repair by any other person other than an Authorised Warranty Repairer
- Damaged caused by incorrect use or folding of the item
- Accident
- Wear & Tear
- Storage and Travel Damage
Some common examples are:
- Wheels caught on escalator
- Run pram into gutter
- Overloading pram with more weight than recommended
- Running over the item with a vehicle
- Forcing the item to close or open
- Leaving fabric exposed to the sun which results in fading
- Damage to wheels or tubes due to over-inflation
- Travel Damage
Items not covered by warranty:
- Tubes
- Tyres
- Handgrips
- Stickers
- Any lost items
General Warranty Policy
- New products are warranted against defective workmanship and faulty materials for one (1) year from date of purchase.
- Proof of purchase must be provided with any warranty claim (store receipt only).
- Warranty is only for the benefit of the original purchaser.
- Parts not covered by warranty include: lost parts, handgrips, sticker, tyres and tubes.
- Warranty shall not apply in any instance where the damage is caused by misuse, accident, neglect, normal wear, lack of maintenance, improper use and adjustment or repair which exacerbates the original problem.
You are welcome to call our staff to clarify any of the above.
