1. Download Karlisle's repair form.
   
   
2. Read and then fill in the repair form completely.
   
   
3. Remove any unnecessary items, such as Sheepskins, Toys, etc.
   
   
4. Due to OH&S, items that have food, liquid, mould, urine or feces stains will not be touched or dealt with. If your item has these types of stains, you will need to clean it first.
   
   
5. For a warrantable claim please take the item to the store of purchase. If this is not possible, you are welcome to bring in directly to Karlisle’s workshop in Sydney. If you are located outside of Sydney, please contact our office for further details.
   
   
6. Attach the completed repair form with your repair. A Copy of the Store Receipt must also be included for a warranty claim.
   
   
7. Make sure to include your contact & return details.
   
   
8. If you are sending the item by courier or post, you will need to box or package the item securely to safeguard from transport damage. You must be satisfied with the way you have packed the item as Karlisle’s (nor any of our associates) take no responsibility for transport loss or damage. Clearly label package with Karlisle’s Address.
   

If you are the original owner and the store receipt shows that your item is less then 12 months old and the fault is a claimable warranty fault, there will be no freight charge. Although, if the problem is found to be a non-warrantable fault then you are liable for the repair and freight charges.

Majority of baby products in Australia have a warranty period of 12 months from the date of purchase.

If you have a small item to send, i.e. hood, monitor, basket, please send these in by mail. Make sure to include the repair form and copy of proof of purchase (store receipt only if item is less than 12 months old).

For non-warranty repairs, payment is due on when we notify you that your repair has been completed.

 

Karlisle's Repair Form

 

Visiting Our Workshop
The public are welcome to call into our workshop during operating hours.

Karlisle’s staff do not make appointments, but suggest that you ring on the day that you wish to visit. We will then be able to inform you whether a repairer will be able to discuss your problem with you. Repairs can not be carried out while you wait. Please be patient while waiting to be attended to, our staff will try to make your visit as short as possible. Parking is easily available, when you reach the Unit B1, drive up the indoor driveway into our workshop and park in one of the parking bays. Engines must be turned off once parked. If you need assistance with carrying an item from your car, please proceed to the office and ask for assistance.

Drop off and collection of repairs can be done Monday to Friday 8am to 4pm and Saturday 8am to 12pm.