Below, you will find details for baby goods repairs and spare parts.

Karlisle’s are the Warranty Repair Agents of the following brands

Quinny Jeep Graco Childcare Red Castle Mountain Buggy Maclaren

OiOi Roger Armstrong B.O.B Bugaboo Bebecare Stokke

Karlisle’s is also the Customer Service and Parts Agents for

• Jeep
• Graco

WARRANTY
The procedure is as follows;
Read the section on “What is a Warranty Fault”.
If you are sure that the problem that you are experiencing is due to a manufacturers fault, then the best method is to take the item back to the store of purchase and have them send it in for you. You are welcome to bring the item straight into our workshop yourself. Which ever method you choose,

• You will need to have the store purchase receipt as proof of date of purchase.
• Repairs are NOT carried out while you wait. The average time is 3-4 working days in our workshop.
• If going through a store or using a courier, allow an extra few days each way.
• If the problem is found to not be a warrantable issue, you will be liable for transport cost and repair cost.

If you are not able to take it to the store or bring it in directly, call our office for suggestions.
If you send your repair in via a third party, you will need to give them your purchase receipt, and the Completed Karlisle’s Repair Form.

Non Warranty
For all non warranty repairs, you will need to send or bring in the item directly. Stores Do Not look after any repairs outside of the warranty period.  
Please use the Karlisle’s Repair Form.
Payment is due when notified that your repair has been completed.

HOW TO SEND
If you are sending in your repair by mail, courier or freight carrier, you will need to package it for transport. The best method is a box.
Karlisle’s takes not responsibility for damage caused in transit.

AUTHORISATION NUMBER For Warranty Repairs For Warranty repairs to the following brands you will need to obtain an RA Number if bring /sending in the repair directly to Karlisle’s. You must include the RA number on Karlisle’s repair form.
Roger Armstrong     Quinny Bugaboo	(03) 9555-7227 1800 809 526 1800 104 678